Just published is our new paper (Qayyum, Thompson, Kennan and Lloyd, 2014), arising out of our study of the information practices of refugees settling in Australia. Our earlier studies focussed on the refugees themselves, investigating how refugees connect and engage with information in order to connect and situate themselves as they adjust and adapt to their new country of residence. We first identified three phases of settling: transitioning, settling in, and being settled and the role of information in these phases and in social inclusion (Kennan, Lloyd, Qayyum and Thompson, 2011). Our next work investigated how refugees connect and engage with information in order to connect and situate themselves as they adjust and adapt to their new country of residence (Lloyd, Kennan, Thompson and Qayyum, 2013). For this new paper, we interrogate the data from a different perspective, that of the service providers themselves.
Service providers use a variety of methods to provide information for refugee clients, from face-to-face communication to using print and/or electronic materials. Service providers work hard to ensure participation of refugees in the community so that refugees do not experience social exclusion. However, there are issues and problems as well as good will and information sharing and these are discussed in the paper.
Kennan, M. A., Lloyd, A., Qayyum, A. & Thompson, K. (2011). Settling in: The relationship between information and social inclusion. Australian Academic & Research Libraries, 42(3), 191-210.
Lloyd, A., Kennan, M. A., Thompson, K. M. & Qayyum, A. (2013). Connecting with new information landscapes: Information literacy practices of refugees. Journal of Documentation, 69(1), 121-144 http://researchoutput.csu.edu.au/R/-?func=dbin-jump-full&object_id=40567&local_base=GEN01-CSU01
Qayyum, M.A., Thompson, K. M., Kennan, M. A., Lloyd, A. (2014). The provision and sharing of information between service providers and settling refugees. Information Research, 19(2) paper 616. [Available at http://InformationR.net/ir/19-2/paper616.html]